At Ahumma Beauty, customer satisfaction is our utmost priority. However we have rules and limitations in regards to returns of products already purchased.

This Refund Policy (the “Policy”) informs the customer about their right to return and receive a refund for products purchased on our website or via any of our engagement channels as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased.

Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund.

RETURN AND REFUND POLICY

Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully.

If you selected DELIVERY at checkout: Please contact us immediately on +234 (0) (call/SMS/WhatsApp) or email ahummabeauty@gmail.com.

 Issues must be reported to us within 5 working days (from date of delivery). Any issues reported after this time will unfortunately not be valid, except in extraordinary cases.

If you select PICK UP at checkout: if you arrange for collection of your order by a 3rd party delivery company and your order is damaged in transit, Ahumma will unfortunately not be liable for any damages incurred.

REFUNDS

We may offer refund for products purchased if:

• The Delivery timeline exceeds 2 weeks
• The item(s) are damaged upon delivery

Customers may be eligible for a refund provided that:

• The product(s) will be returned with the receipt issued for its purchase

EXCEPTIONS

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• The customer misuses or mishandles the product in such a way that caused damage to the product
• The customer was aware or notified of the problems with the product or service before making the purchase
• The customer changes their mind after payment has been made
• The customer does not check the specifications as stated on the website or as communicated by our customer support agents
• The customer does not like the product or realized they had no use of it
• The customer has received the item(s) but fails to make a report within 48 hours of receipt. 

We also offer refund for the services purchased in any of the following circumstances:

• If the service has not been performed
• If the service performed was different from the one ordered or requested

REFUND TIMELINE

All claims for a refund must be made within 48 hours of receipt of the product(s) or after 48 hours without receiving the service(s).

All refunds are processed within 30 working days after a refund form has been filled and submitted online.

NOTE: We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.

HOW TO REQUEST FOR A REFUND

Click this link (create google form)  to request for a refund. Please ensure to provide as many details as possible.

DAMAGED PRODUCTS

If a customer discovers that the product purchased from the company is damaged upon delivery, here’s how to address that:

• Report the damage to the company via email (ahummabeauty@gmail.com) within 48 hours upon discovery (with the subject “DAMAGED ITEM”)
• If the damage is fixable on site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
• If the damage is beyond repair, the customer may request for a replacement or a refund
• The customer ensures that the damaged product is in the same condition as it was when it was received

Please note that resolution time may vary from 5 – 10 working days within Lagos State, and 10 – 15 working days outside Lagos State.

RETURN SHIPPING

The customer will bear all shipping costs or other costs associated with the return of the products. If the product is being returned for repairs, the customer will also bear the shipping costs and is responsible for organizing the shipping, transportation, and collection of the product.

CONTACT US

For inquiries or comments regarding this Policy, customers may send an email to Ahummabeauty@gmail.com